Refund and Returns Policy

Overview

We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at shop [at] gaufresdumonde.com with your order details.

Non-returnable items

We currently do not offer returns for:

• items that have been used, opened, or are not in their original condition

Note on personalised products (future):
If we offer personalised items in the future, these will generally be non-returnable unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you via email.

If your return is approved, your refund will be processed:

• to your original payment method, or

• as a store credit (if agreed)

Please note that it may take a few days for your bank or payment provider to process the refund.

Exchanges

We only offer exchanges for items that are defective or damaged.

If you need to exchange an item, please contact us at shop [at] gaufresdumonde.com

Return shipping

To return your product, please send it to:

Battuta Labs UG (haftungsbeschränkt)
Eylauerstr. 13
10965 Berlin
Germany

Customers are responsible for return shipping costs. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Gifts

If the item was purchased as a gift and shipped directly to you, you may receive a store credit for the value of your return.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Need help?

For any questions related to returns and refunds, please contact us at:
shop [at] gaufresdumonde.com